Privacy Policy rolex11 –
Our Commitment to Your Data

1 Introduction

Rolex11 is an online gaming platform operating in Malaysia. We understand that member trust is our most valuable asset, and that trust begins with transparent and responsible data handling.

This Privacy Policy explains rolex11's privacy practices across all our touchpoints with you – including the official website, mobile app (APP), customer support system, and all related communication channels. This Policy applies to all users who visit, register for, or use any rolex11 service.

We are in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). If you have any questions regarding your data privacy, our team is available to assist you 24 hours a day via Live Chat.

2 Data We Collect

Rolex11 only collects information that is strictly necessary to provide a safe, seamless, and responsible service. Below are the categories of data we collect:

3 How We Use Your Data

Every piece of information you provide to rolex11 is used for a clear and legitimate purpose. Below is a detailed breakdown of how member data is used:

• Verification & KYC: Verifying your identity to meet legal compliance requirements and to prevent fraud and money laundering.
• Transaction Processing: Ensuring deposits and withdrawals are processed accurately, promptly, and to the correct account in your name.
• Account Security: Detecting suspicious login attempts, unusual activity, and protecting your account from unauthorised access.
• Customer Support: Providing relevant and effective assistance whenever you contact our support team.
• Service Communications: Sending important notifications relating to transactions, policy changes, and account security updates.
• Promotions & Offers: Informing you of relevant bonus offers and promotions – subject to your preference to receive marketing communications.
• Responsible Gaming: Monitoring gaming patterns to identify early signs of problem gambling and provide appropriate assistance.
• Platform Enhancements: Analysing usage data in aggregate (without identifying individuals) to improve functionality and user experience.
• Legal Compliance: Fulfilling reporting obligations to authorities as required by applicable Malaysian law.

Rolex11 does not use your data for any purpose unrelated to platform operations without first obtaining your explicit consent.

4 Data Sharing & Disclosure

Rolex11 does not sell, rent, or trade members' personal information to any third party for commercial purposes. However, there are limited situations where data may need to be shared with certain parties:

• Payment Providers: Data required to process transactions is shared with licensed payment gateways such as FPX and e-wallet operators (Touch 'n Go eWallet, Boost, GrabPay, ShopeePay) solely for processing purposes.
• Gaming Software Providers: Limited game session information is shared with gaming platform partners to ensure fairness and game accuracy.
• Fraud Prevention Services: Technical data may be processed by third-party fraud detection services bound by strict confidentiality agreements with us.
• Legal Requirements: rolex11 will disclose data when required to do so by a court, law enforcement body, or legitimate Malaysian government authority.
• Business Transfer: In the event of any merger or acquisition, member data will be transferred to the successor entity subject to prior notice and equivalent privacy protections.

5 Security & Data Protection

Protecting member data is rolex11's top priority. We continuously invest in the latest cybersecurity infrastructure to keep your information protected at all times.

The security measures we employ include:

• 256-bit SSL Encryption: All communications between your device and rolex11 servers are protected with banking-grade industry-standard encryption.
• Two-Factor Authentication (2FA): An additional layer of protection for account login, strongly recommended for all members.
• 24/7 Monitoring: Our security team monitors system activity around the clock to detect and respond to threats promptly.
• Secure Data Storage: Personal data is stored on firewall-protected servers with strict access controls – only authorised personnel are permitted access.
• Periodic Security Testing: We conduct regular independent penetration testing and security audits to identify and address any vulnerabilities.
• Data-at-Rest Encryption: All sensitive data stored in our databases is encrypted using the latest encryption algorithms.

6 Cookies & Tracking Technologies

Rolex11 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled.
• Analytics Cookies: Helping us understand how members interact with the platform for continuous improvement. Data is collected in aggregate and does not identify individuals.
• Functional Cookies: Saving your preferences such as display settings and game preferences to enhance your experience on future visits.
• Performance Cookies: Collecting information on page performance and technical errors to help us resolve issues faster.

You can manage your cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of the rolex11 platform. We do not use third-party cookies for advertising purposes.

7 Data Retention Period

Rolex11 retains your personal data only for as long as necessary to fulfil the purpose of collection or to comply with applicable legal requirements.

• Active Account Data: Retained for the duration your account remains active with rolex11, and for any additional period required by law following account closure.
• Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements.
• KYC Data: Retained for a minimum of 5 years from the date of last verification or account closure, whichever is longer, in accordance with anti-money laundering (AML) requirements.
• Security Logs: Retained for 12 months to enable investigation of security incidents if required.
• Communication Data: Emails and customer support logs are retained for 3 years for reference and service improvement purposes.

Once the retention period expires, your data will be securely deleted or permanently anonymised so that it can no longer be used to identify you.

8 Your Rights as a Data Subject

Under PDPA 2010 and rolex11's privacy policy, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: If your data is inaccurate, outdated, or incomplete, you have the right to request that we correct it promptly.
• Right to Withdraw Consent: You may withdraw your consent to certain data processing at any time, without affecting the validity of any processing carried out prior to your withdrawal.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data, subject to legal requirements mandating its retention.
• Right to Complain: If you believe your privacy rights have been violated, you have the right to file a complaint with the Department of Personal Data Protection Malaysia.

9 Children's Data Protection

Rolex11 strictly prohibits use of the platform by individuals under the age of 18. We do not knowingly collect any personal data from minors.

Should we discover that personal data of a minor has been collected without our knowledge through age misrepresentation, we will take immediate action, including:

• Immediately suspending the account involved
• Permanently deleting all related personal data
• Returning any remaining funds to the verified parent or legal guardian
• Reporting the incident to the relevant authorities if necessary

Parents or guardians who discover that a minor under their care has accessed the rolex11 platform are requested to contact us immediately through our support channels.

10 Privacy Policy Amendments

Rolex11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.

When significant changes are made, we will:

• Updating the "Last Updated" date shown at the top of this page
• Sending notifications to registered members via email or in-app notification at least 7 days before changes take effect
• Displaying a clear notice on the rolex11 home page for a specified period

Your continued use of the rolex11 platform after any amendments take effect will be considered your acceptance of the revised terms. It is your responsibility to review this page periodically.

11 Contact Our Data Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact us.

• 24/7 Live Chat: Fastest option – click the Live Chat button at the bottom-right corner of the platform
• Email: [email protected] (response within 24 business hours)
• Telegram & WhatsApp: Available via the button on our support page

For formal complaints regarding data protection, you may also refer to the Department of Personal Data Protection (JPDP) Malaysia under the Ministry of Communications and Digital.